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Local expert staff at Waikiki Beach Marriott Resort and Spa Enhance cruise and Hawai`i experience
Miami – June 30, 2004 - In conjunction with the inaugural voyage of Pride of Aloha, Norwegian Cruise Line (NCL) today announced the official opening of the NCL Customer Service Center at the newly renovated Waikiki Beach Marriott Resort and Spa in Honolulu. A full-service concierge service exclusively available for NCL and NCL America guests, the service center provides an array of offerings for NCL’s Hawai`i travelers including pre-cruise check-in, land and shore excursion coordination, advance spa and dining reservations and cabin upgrade requests.
“We want to do everything we can to ensure our guests’ Hawai`i experience is the trip of a lifetime and that they return home with fond memories of their time in paradise,” said Colin Murphy, NCL’s vice president of land & air services. “Our team of local experts will answer questions, recommend activities and restaurants, and share the islands’ renowned ‘Aloha Spirit’ with travelers from the moment they set foot in Hawai`i.”
NCL guests who purchase a land package at the Waikiki Beach Marriott Resort and Spa will be able to check-in at the service center for their cruise up to six days in advance of sailing. The service center will coordinate expedited transit into the terminal upon arrival at the pier and, once passengers pick up their stateroom card keys at a dedicated key pick-up podium, they are able to immediately embark the ship.
For NCL guests who purchase a land package at the Waikiki Beach Marriott Resort and Spa or at another hotel in Honolulu, the customer service center representatives are able to:
For all NCL Hawai`i cruise travelers, the customer service center representatives are also able to:
Since the soft opening of the service center with the arrival of Norwegian Wind in May, NCL has been surveying embarking guests. With regard to travelers’ pre-cruise experiences, surveys revealed an exceptional overall satisfaction rating indicating the delivery of services truly exceeds guests’ expectations. Additionally, customer testimonials have been unwaveringly positive.
For example, recent passengers Jean and David from Tallahassee, Florida wrote, “The staff at the NCL Service Center went above and beyond the call of duty to help us get our trip in order. We have been cruising for more than 30 years, and have never witnessed finer service. The caliber of these individuals is outstanding. It’s folks like these who will keep us coming back to NCL.”
Following the July 4th christening of NCL America’s first US-flagged vessel, the 77,104-ton, 2,002-passenger Pride of Aloha will begin her regular seven-day, inter-island schedule. Her itinerary is unique in that it features two overnight stays in Kaua`i and Maui while also making full day calls in Kona and Hilo on the Big Island of Hawai`i. Offering up to 96 hours in port, the ship will sail year-round each Sunday from Honolulu.
Guests on either Norwegian Wind or NCL America’s Pride of Aloha are welcome to take advantage of NCL’s Customer Service Center and the expertise of its knowledgeable local representatives.
NCL offers pre- and post-cruise land packages at the Waikiki Beach Marriott Resort and Spa and other fine Honolulu hotels for any length of stay. Rates at the Marriott start at $99 per person for a one-night package based on double occupancy. Package rates include room, tax, porterage and one transfer between the hotel and pier.